To Whom It May Concern:

The way that Bahamas Air handled my recent trip to Nassau is horrible. My wedding performance was scheduled for Saturday, December 22, 2018 at 2pm. My flight arrived , albeit delayed, early Friday morning. We were informed that our luggage, including my $5000.00 harp, were still in Fort Lauderdale. I completed a property irregularity report and was informed to expect my luggage, including my harp, later that day.

My bag was the only item that was delivered to me at 3pm on Saturday afternoon. Customer service isn’t available on the weekends because the administrative offices are closed. I left for Fort Lauderdale, FL on Sunday afternoon without any word or idea about my instrument.

Since returning to Florida, I have contacted the following: Bahamas Air(Facebook/Instagram/emails/phone calls), Bahamas Civil Aviation Authority, Ministry of Transport & Local Government, and Tourism Today Bahamas.

The only reason why I received any information about my harp is that I had to pester Bahamas Air. I have had a nightmares about this experience and have lost potential business and money because I was unable to perform at the wedding. All of this could have been avoided had Bahamas Air been at the very least halfway competent in the services for which they charge people.

My harp was finally returned to me in one piece at approximately 3pm in Friday, December 28, 2018. My ancestors are from the Bahamas. When I say that this airline should be embarrassed to call itself the national flag carrier, it is a gross understatement.


Crystal A. Sawyer